Advancing customer experience solutions at World CX Summit and Awards
Mumbai, India, 5th June 2024, ZEX PR WIRE, The 11th global edition of the World CX Summit and Awards, an event by Trescon, drew to a close at the Leela, Mumbai on 22nd May 2024. The event was attended by over 200+ CX experts participating in a day filled with insightful discussions focusing on solutions and innovations that are reshaping how businesses approach the customer experience space.
The event explored crucial topics that have been dominating the CX space ranging from amplifying CX through martech, enhancing CX through automation, personalised CX through conversational AI, AI-led intelligent CX workflows and more.
Among the insightful sessions during the summit was the tech talk on ‘Reimagine Customer Experience with GenAI’ by Santosh Rao, Technology Leader – Client Engineering,...